![]() ![]() The member of staff responsible for breakfast clearly wasn’t committed to her job and displayed no customer service skills at all. We can’t put the lack of choice down to the hotel being quiet based on the number of people at breakfast. Compared to the average Holiday Inn Express breakfast (of which we have had many) the only way to describe this one is poor despite arriving at least 30mins before the end of service each day 3 mornings there was no bacon, there have only been omelettes once, fruit has been limited and one morning the scrambled egg was full of burnt bits and the toaster is so slow it would take the whole morning to toast anything. The light fittings are intermittently faulty, some bulbs were out, one door handled had been badly repaired so didn’t work correctly, the whole room appeared to have been “maintained” in a very unprofessional manner if at all. The pool was out of order for our entire 4 night stay which with temperatures of 30C+ everyday we really missed. One day one of the rooms was missed by housekeeping. There is no plug and the tap drips constantly. The bath tubs in both rooms appear to have been coated in some sort of mastic or sealant in a very odd haphazard fashion, for a reason we cannot fathom (see photos), it looks disgusting, when we first saw it we thought it was soap scum from a previous occupant. Of the 2 beds one is so close the to wall and one so close the the AC unit that you struggle to get out of bed on that side unless you climb out of the bottom. The 2 rooms we booked, both double queen suites were very poor, the whole building is very very run down and in serious need of a refit. However we noted in a morning there were up to 4 members of staff behind the reception desk, chatting, with what appeared not a lot to do. ![]() We checked in on a Sunday evening about 7pm, on arrival there was no one on reception, we were told when someone did arrive that she was on her meal break and we had to wait 15 minutes before we could check in. Kendall | 0.55km from Tu Candela Bar Kendall This was our 31st Holiday Inn stay this year (which is an average year) and was by far the worst.
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